Shipping Protection

All orders are processed within 1 to 2 business days (excluding weekends and holidays). After receiving your order confirmation email you will receive another notification when your order has shipped. 

US Shipping Rates: 

Calculated at checkout

Shipping Timeline

• Standard Shipping: 5-8 business days

• Expedicted Shipping: 1-2 business days

• International Shipping:(dependent on location)

Please note, these shipping times are not guarantees. These are simply the guidelines shared by the carriers.

Please ensure that you enter the correct shipping information as we do not take responsibility for incorrect information. If the package is returned non-deliverable we will issue a refund for the net price of your item(s) minus the shipping charge or re-ship your order if you chose to pay the shipping fee.

Navidium Package Protection

Navidium is a third-party application, that allows customers to buy package protection for all orders. Navidium ensures protection of customers shipment in case of lost or stolen.

In order to apply for Navidium package protection, you are given the option to add the this option during check out.

Lost Orders or Tracking Issues

• An order is considered lost if tracking never confirms package status as "delivered"
• If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of days, then orders may be considered lost and a claim will need to be made.

How many days following the last tracking update should I file my claim?

• Domestic orders - 5 days
• International orders - 20 days 

Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update. 

 Stolen Orders

• An order is considered stolen if tracking confirms package status as "delivered," but not received
• We ask that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

Taxes and Duties