FAQs

How long does it take to process my order?

Processing time is anywhere from 1-3 business days depending on the day you place your order.

Will I receive an order confirmation by email?

As soon as you place an order, you will receive a confirmation email that the order has been placed and you will receive another email once the order is being shipped.

Will I receive a shipping confirmation by email?

As soon as the order has been shipped, you will receive a shipping confirmation that includes your tracking number. This usually will happen anywhere from 1-3 business days after you place your order. 

What do I do if I haven't received any confirmation emails?

Confirmation emails should be automatically sent to the email address you provided on your order. If you have not received any emails, please check your spam or junk folders. Also, please check to make sure you included the correct email when you placed your order. In some cases an old email address might have been auto-filled when placing your order.  If you still can't locate your confirmation email after following these steps, send us an email at info@insidethenout.com with the correct email address.

Is there a way for me to track my order?

All orders are given a tracking number once they are processed. You will receive your tracking number via email after your order has shipped out.

What shipping method do we use?

We ship with USPS for all US orders and DHL, UPS, or USPS for all international orders. For international orders, it typically takes 6-14 days to arrive at your door.

I haven't received my order, what should I do?

You can check the status of your shipment using the tracking number provided in your shipping confirmation email. Please understand that once the item is shipped out, we have little control over the package. Please get in contact with USPS for more detailed information about the status of your delivery. If you are still unable to resolve the problem after contacting USPS, please email us directly at info@insidethenout.com and we will be happy to help you.

My order is taking longer than expected, what should I do?

In some cases, your order may experience delays. Please understand that many mail services are experiencing longer delays due to Covid-19. If you need more assistance to locate your package or get more detailed information than what is shown on the tracking number, please fill out a form with USPS (US orders only): https://usps.force.com/emailus/s/. After reaching out to USPS, please wait a few business days to get updates on the status of your order. If USPS informs you that the package has been lost, please reach out to us at info@insidethenout.com for further assistance. 

My order says delivered, but I never received my package?

If your tracking number indicates that your order was delivered, but you haven't received it, kindly check with your neighbors or residence to see if they have received the package on your behalf. In addition, please reach out to USPS for additional information as well. After following these steps, if you still cannot locate your package, please reach out to info@insidethenout.com for further assistance.

Do you ship internationally?

Yes, Inside Then Out ships internationally. See international shipping rates at checkout.

How much is the customs tax?

The customs tax depends on the country that the order is being shipped to. Please check your country’s custom office to see if there are any additional costs prior to purchasing the journal.

Is there a return policy?

We accept returns within 14 days of the item being marked "shipped". Please email us directly at info@insidethenout.com so we can process your return. The item must be undamaged and remain in its original packaging. We do not cover return shipping costs and refunds will be issued when we receive the returned item.

What do I do if I want a refund or an exchange?

We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at info@insidethenout.com and we will be happy to help you.

How can I cancel an order I have placed?

As long as the order hasn’t been shipped yet, you can still cancel the order. The order usually takes 24 hours to process. If the order has already been shipped, you can return the journal once you receive it. 

How does pre-ordering a journal work?

In some cases, some of our products will be available for pre-order. If you decide to pre-order a journal, you pay now and the journal will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays. If you need to cancel your pre-order before it is shipped out email us at info@insidethenout.com. 

What method of payment can I use for online purchases?

We accept all major credit cards and PayPal.