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FAQs

Find answers to commonly asked questions.

Top 5 Questions

Should I start the Better Every Day Journal at the beginning or the date that I receive it?

We recommend starting the journal at whatever date you receive it and continuing on for a year after! The journal does not need to be started in January and can be used over two years (I.e. 2021-2022)!

Do you ship internationally?

Yes, Inside Then Out ships internationally. See international shipping rates at checkout.

We currently do not ship to the following countries: 

Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of - TM, Tuvalu

What do I do if I want a refund or an exchange?

We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at info@insidethenout.com with your name, order #, and reason for return and we will be happy to help you. In order to return your item you can ship it to our mailing address:

Inside Then Out

2209 Hawks Landing, Fayetteville, AR 72704

My order is taking longer than expected, what should I do?

In some cases, your order may experience delays. Please understand that many mail services are experiencing longer delays due to Covid-19. If you need more assistance to locate your package or get more detailed information than what is shown on the tracking number. For US orders, please call USPS at 1 (800) 275-8777. For international orders, please reach out to the respective carriers customer service team. After reaching out to your carrier, please wait a few business days to get updates on the status of your order. If the carrier informs you that the package has been lost, please reach out to us at info@insidethenout.com for further assistance. 

Note: For US Orders we ship via UPS mail innovations, which is a partnership between UPS and USPS. If you need further tracking information please reach out to USPS directly.

Can I cancel my order?

As soon as you place your order, we move very quickly! Unfortunately this means we will be unable to cancel or make any changes to your order as it’s already being processed at our warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

Orders and Payments

How long does it take to process my order?

Processing time is anywhere from 1-3 business days depending on the day you place your order.

Will I receive an order confirmation by email?

As soon as you place an order, you will receive a confirmation email that the order has been placed and you will receive another email once the order is being shipped.

What do I do if I haven't received any confirmation emails?

Confirmation emails should be automatically sent to the email address you provided on your order. If you have not received any emails, please check your spam or junk folders. Also, please check to make sure you included the correct email when you placed your order. In some cases an old email address might have been auto-filled when placing your order.  If you still can't locate your confirmation email after following these steps, send us an email at info@insidethenout.com with the correct email address.

How do pre-orders work?

In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays. If you need to cancel or change your pre-order before it is shipped out email us at info@insidethenout.com. 

What method of payment can I use for online purchases?

We accept all major credit cards and PayPal.  

Will I be charged custom and duties?

International customers (outside of the United States) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country’s custom office to see if there are any additional costs prior to completing your purchase.

Shipping

Do you ship internationally?

Yes, Inside Then Out ships internationally. See international shipping rates at checkout.

We currently do not ship to the following countries: 

Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of - TM, Tuvalu

Will I receive a shipping confirmation by email?

As soon as the order has been shipped, you will receive a shipping confirmation that includes your tracking number. This usually will happen anywhere from 1-3 business days after you place your order. 

Is there a way for me to track my order?

All orders are given a tracking number once they are processed. You will receive your tracking number via email after your order has shipped out.

What shipping method do we use?

We ship with UPS/USPS for all US orders and Fedex or USPS for all international orders.

My order is taking longer than expected, what should I do?

In some cases, your order may experience delays. Please understand that many mail services are experiencing longer delays due to Covid-19. If you need more assistance to locate your package or get more detailed information than what is shown on the tracking number. For US orders, please call USPS at 1 (800) 275-8777. For international orders, please reach out to the respective carriers customer service team. After reaching out to your carrier, please wait a few business days to get updates on the status of your order. If the carrier informs you that the package has been lost, please reach out to us at info@insidethenout.com for further assistance. 

Note: For US Orders we ship via UPS mail innovations, which is a partnership between UPS and USPS. If you need further tracking information please reach out to USPS directly.

What do I do if my order says delivered, but I never received my package?

If your tracking number indicates that your order was delivered, but you haven't received it, please confirm that the delivery address is accurate and kindly check with your neighbors or residence to see if they have received the package on your behalf. It is very common for couriers to mark packages as delivered before they actually are, so we encourage you to wait a few business days to give the courier the opportunity to deliver it. 

If your parcel still hasn't turned up, please reach out to the shipping carrier for additional information. For US Orders, you can call USPS at 1 (800) 275-8777. For international orders contact the respective carrier's customer service number.  It can take up to 5 days for the carrier to respond to your case. After following these steps, if you still cannot locate your package, please reach out to info@insidethenout.com for further assistance and include your case # and case result provided by the shipping carrier. 

Note: For US Orders we ship via UPS mail innovations, which is a partnership between UPS and USPS. If you need further tracking information please reach out to USPS directly.

What do I do if the address was incorrect and my package is being returned to sender?

Once USPS marks packages as return to sender, it is not possible to intercept the package or make any changes to the address. If you put an incorrect address, we will be happy to reship you the order once we receive the return. Email us at info@insidethenout with your order number and correct address and we will process your re-shipment. You must cover shipping costs for re-shipments and we will email you an invoice to complete the purchase. 

Returns and Exchanges

Is there a return policy?

We accept returns within 14 days of the item being marked "shipped". Please email us directly at info@insidethenout.com with your name, order# and reason for return so we can process your return. The item must be undamaged and remain in its original packaging. We do not cover return shipping costs and refunds will be issued when we receive the returned item. There are no refunds on digital products.

What do I do if I want a refund or an exchange?

We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at info@insidethenout.com with your name, order #, and reason for return and we will be happy to help you. In order to return your item you can ship it to our mailing address:

Inside Then Out2209 Hawks Landing, Fayetteville, AR 72704

Can I receive a refund on a digital product?

There is no way to return a digital product and therefore they are final sale and we do not issue refunds.

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