FAQs

We recommend starting the journal at whatever date you receive it and continuing on for a year after! The journal does not need to be started in January and can be used over two years (I.e. 2021-2022)!

Yes, Inside Then Out ships internationally. See international shipping rates at checkout.

We currently do not ship to the following countries: 

Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of - TM, Tuvalu

1. Visit the returns portal

2. Enter your order number and email address to start

3. Follow the instructions and select the items you want to return

4. Once your request is approved, you will get a confirmation email with shipping guidelines

5. Ship your return (You will receive a refund for the cost of the products minus shipping costs once we receive your return).

In some cases, your order may experience delays. Please understand that many mail services are experiencing longer delays due to Covid-19.

If there hasn't been any progress on your tracking number for 7 days (or 20 days for international orders), please send an email to us at support@insidethenout.com so we can assist you further.

If you put an incorrect address you can easily change it yourself within the first 90 minutes of your purchase from the order confirmation page or email.

If you email us as soon as possible about any change or cancellations we can try to catch it before it is processed, but we do move very quickly and cannot promise we will be able to intercept it! If we are unable to catch it in time, you’ll need to place another order or return any unwanted items.

Processing time is anywhere from 1-3 business days depending on the day you place your order.

As soon as you place an order, you will receive a confirmation email that the order has been placed and you will receive another email once the order is being shipped.

Confirmation emails should be automatically sent to the email address you provided on your order. If you have not received any emails, please check your spam or junk folders. Also, please check to make sure you included the correct email when you placed your order. In some cases an old email address might have been auto-filled when placing your order.  If you still can't locate your confirmation email after following these steps, send us an email at support@insidethenout.com with the correct email address.

In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays. If you need to cancel or change your pre-order before it is shipped out email us at info@insidethenout.com. 

We accept all major credit cards and PayPal.  

International customers (outside of the United States) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country’s custom office to see if there are any additional costs prior to completing your purchase.

Yes, Inside Then Out ships internationally. See international shipping rates at checkout.

We currently do not ship to the following countries: 

Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of - TM, Tuvalu

As soon as the order has been shipped, you will receive a shipping confirmation that includes your tracking number. This usually will happen anywhere from 1-3 business days after you place your order. 

All orders are given a tracking number once they are processed. You will receive your tracking number via email after your order has shipped out.

We ship with UPS/USPS for all US orders and Fedex or USPS for all international orders.

In some cases, your order may experience delays. Please understand that many mail services are experiencing longer delays due to Covid-19.

If there hasn't been any progress on your tracking number for 7 days (or 20 days for international orders), please send an email to us at info@insidethenout.com so we can assist you further.

Send us an email at support@insidethenout.com so we can assist you further.

If your tracking number indicates that your order was delivered, but you haven't received it, please confirm that the delivery address is accurate and kindly check with your neighbors or residence to see if they have received the package on your behalf. It is very common for couriers to mark packages as delivered before they actually are, so we encourage you to wait a few business days to give the courier the opportunity to deliver it. 

If your parcel still hasn't turned up after 5 days, send us an email at support@insidethenout.com so we can assist you further.

Once USPS marks packages as return to sender, it is not possible to intercept the package or make any changes to the address. If you put an incorrect address, we will be happy to reship you the order once we receive the return. Email us at support@insidethenout with your order number and correct address and we will process your re-shipment. You must cover shipping costs for re-shipments.